Web app
app.order3.com: the inventory dashboard, configuration, reports, approvals, and admin surfaces.
Status
Order3 status.
Live system status, current incidents, and history live at status.order3.com. This page explains what we monitor and how we communicate when something goes wrong.
What we monitor
Five surfaces, watched separately.
Each surface has its own monitors and incident history. A degraded integration does not get reported as a global outage.
Mobile app
iOS and Android workflows for scanning, counts, transfers, photos, and item lookup.
API
Public and internal endpoints for inventory reads, writes, webhooks, and integration sync.
AI agents
Purchasing, Receiving, Forecasting, Invoicing, Reconciliation, and Fulfillment agents, including draft generation and approval workflows.
Integrations
Sync to and from connected systems. Each integration is monitored separately on the live status page.
How we communicate incidents
Status page first, email for affected workspaces.
Acknowledge fast
When we detect or are alerted to an issue, we post an initial acknowledgement on status.order3.com before we know every detail.
Update through resolution
We post regular updates while an incident is open. For incidents affecting a specific workspace, we also email the workspace owner.
Honest post-mortems
After non-trivial incidents we publish a post-mortem that names the cause, the fix, and what changed so it does not repeat.
Recent uptime
No uptime claims yet.
We will publish 90-day uptime on status.order3.com once there is enough production history and have a representative window of operation. If you need historical incident data for a vendor review or security questionnaire, email security@order3.com.
Status questions
Where is the live status page?
Live status, current incidents, and history live at status.order3.com. This /status route on the marketing site is a friendly summary and a stable link for support and search engines.
Do you publish uptime numbers?
Not yet. We will publish 90-day uptime on status.order3.com once we have a representative window of operation. Publishing a number we cannot defend would not be useful to anyone.
How will I know about incidents?
Subscribe to status.order3.com for real-time updates. For active workspaces, we will also email the workspace owner if an incident affects you. We aim to post initial acknowledgement quickly and keep updates flowing until resolution.